Refund & Cancellation Policy
Last updated: 1 July 2026 · Goclinicbox Health Technologies
1. Try before you pay
Every clinic starts with a 7-day free trial with full access and no payment details. We'd rather you test Goclinicbox thoroughly before paying than need a refund later.
2. Cancelling your subscription
Cancel anytime from Settings → Billing inside the app, no phone call required. Your clinic keeps full access until the end of the period you've paid for; you simply won't be billed again.
3. Monthly plans
Monthly fees are non-refundable once the billing period has started, since you can cancel any month. Exception: if you were charged after cancelling, or double-charged, we refund the full amount within 5–7 working days.
4. Annual plans
Annual subscriptions come with a 30-day money-back guarantee — cancel within 30 days of payment for a full refund, no questions asked. After 30 days, we refund the unused full months remaining, minus the discount difference between annual and monthly pricing.
5. Service failures
If Goclinicbox is unavailable for an extended period due to a fault on our side, you may claim a pro-rata credit or refund for the affected period.
6. SMS & wallet credit
SMS/WhatsApp messaging is billed from your clinic's prepaid wallet as messages are sent. Wallet top-ups are non-refundable once consumed; unused wallet balance is refundable pro-rata if you cancel your subscription within 30 days of the top-up.
7. How refunds are paid
Refunds go back to the original payment method within 5–7 working days of approval. To request one, email [email protected] from your registered clinic email with your invoice number.
8. Your data after cancellation
You can export all your data before or after cancelling. We keep it available for export for 90 days after account closure, then delete it permanently as described in the Privacy Policy.